Frequently asked questions

Do you offer free postage?
Yes, we offer free postage within New Zealand.
Where are you based?
We are based in Taranaki, New Zealand, Aotearoa.
What are your pillowslips made from?
Our fabric is produced from wood pulp extracted from forests that are sustainably managed and support biodiversity while capturing and storing atmospheric carbon and certified by The Vegan Society.
Are you pillowslips biodegradable?
Our products are derived from natural raw wood filaments meaning they are biodegradable and compostable, reverting back to nature.
Products like satin are made from petrochemicals, that are not biodegradable. Satin won’t decompose or be dissolved by natural agents so can
remain on the earth for hundreds or even thousands of years.
Do you offer gift vouchers?
Yes, we offer gift vouchers starting from $25
What about your boxes, are they eco-friendly too?
Yes, our supplier of NÓTT boxes hold the following certifications

BSCI Certification: A BSCI certification monitors the supply chain to ensure that textiles are made in an ethical and socially responsible manner. It is a comprehensive framework that has checks and balances to ensure that: Businesses abide by applicable laws, policies and regulations.

FSC Certification: forest management certification confirms that the forest is being managed in a way that preserves biological diversity and benefits the lives of local people and workers, while ensuring it sustains economic viability. FSC-certified forests are managed to strict environmental, social and economic standards.
What are your certifications?
The fabric is certificated by The Vegan Society.

BSCI Certification: A BSCI certification monitors the supply chain to ensure that textiles are made in an ethical and socially responsible manner. It is a comprehensive framework that has checks and balances to ensure that: Businesses abide by applicable laws, policies and regulations.

The Global Organic Textile Standard (GOTS): has a clearly defined set of criteria and is transparent. GOTS is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain.

Oeko-tex: This label certifies that every component of the product, from the fabric to the thread and accessories, has been rigorously tested against a list of up to 350 toxic chemicals. Trusted Worldwide. Since 1992, STANDARD 100 by OEKO-TEX® has been the world's best-known label for textile safety.
Do you ship your products internationally?
Yes, we ship to Australia currently and will add other countries soon.
How to soften your pillowslips
Baking Soda: add half a cup of baking soda to your wash every cycle, this will regulate the pH level in the water and help soften your fabric. Water with a pH that is not too acidic or too alkaline will suspend detergent and mineral deposits in turn preventing build up.

Dryer Balls: although we recommend line drying in the shade for longevity, tumble drying with dryer balls will speed up your path to softer pillowslips. Adding 1-2 dryer balls in with your pillowslips will help soften them. Make sure not to overload the dryer and use a low heat setting. The dryer balls need space to roll around, loosening and separating the fibres.
Ironing: Ironing on low heat will also soften your pillowslips.
Where are your products made?
After extensive research we found a supplier in China that aligned with our values and holds the globally recognised certifications that align with our ethos.

BSCI Certification: A BSCI certification monitors the supply chain to ensure that textiles are made in an ethical and socially responsible manner. It is a comprehensive framework that has checks and balances to ensure that: Businesses abide by applicable laws, policies and regulations.

The Global Organic Textile Standard (GOTS): has a clearly defined set of criteria and is transparent. GOTS is the worldwide leading textile processing standard for organic fibres, including ecological and social criteria, backed up by independent certification of the entire textile supply chain.

Oeko-tex: This label certifies that every component of the product, from the fabric to the thread and accessories, has been rigorously tested against a list of up to 350 toxic chemicals. Trusted Worldwide. Since 1992, STANDARD 100 by OEKO-TEX® has been the world's best-known label for textile safety.